Intelligent Contact Center and QC Copilot

Providing excellent customer service is crucial for business success. Intelligent contact centers utilizing AI and ML can transform customer interactions and drive efficiencies. This talk will discuss recent efforts by our team to make the Divar contact center more intelligent. We are developing an AI-based QC copilot to improve automation and service quality. Insights from this new product will be shared, highlighting how an intelligent contact center can significantly impact customer loyalty, purchasing, and overall business outcomes.